When can I receive my order?
We aim to dispatch orders within 3-5 working days. We lovingly hand
pour in small batches which can cause time delays during busy periods.
How will you send my order?
Orders are sent via Royal Mail. If you are not home at time of delivery Royal Mail will leave a calling
card detailing how to collect your items or arrange redelivery.
What if there is an issue with my order?
If you are unhappy with your item, please email [email protected] . Items can be returned within 7 days of receiving delivery and must be unused and in it's original packaging. You will receive a refund once all criteria is met, The customer is responsible for the postage costs of returning the item. Sadly items that have started to be used cannot be returned.
How do I use a wax melt?
you need a tealight burner/warmer
with a dish onto where you place your wax melt piece , light the
tealight and the wax will melt and release the aroma into your room.
Are you on Social Media?
Yes , on facebook https://www.facebook.com/daintywaxmelts
Instagram @daintywaxmelts
what wax is used?
I make with natural Soy wax ,Our blend is biodegradable and vegan friendly. We also use mica to colour dainty wax and sometimes a tiny sprinkle of non-toxic Cosmetic-grade glitter to add extra sparkle.
What's Hot Throw ?
Hot Throw is how well you can smell a wax melt within your room whilst lit, All my products have a lovely throw when heated, some fragrance oils are denser or lighter and this can affect it's hot throw, some are natually more subtle or others more powerful, I try my best to seek out the best scents available, I use the maximum load of oils for my wax. It also depends on the size of your rooms, We recommend using more for larger spaces.
Why has the shimmer colour sunk after its melted ?
it's a
natural dye product used called mica, its a powder and completely normal
to seperate, but a gentle stir with a cocktail stick will have the
colours dancing again. this doesn't effect the scent. *Please be
careful when near hot wax.
do you offer a plastic free alternative for the clamshell packaging?
Yes, if you would prefer your wax to come without it's case, pop me a note and i'll remove and reuse and wrap your melt in wax paper instead. just leave a note on purchase.
we use acid-free cellophane, which is derived from natural sources such as wood, Cellophane although not widely recyclable ,is biodegradable and compostable. We are always looking for new ways to reduce waste.
Are you CLP compliant?
Yes, I have CLP labels on all products. I also have Safety data sheets available on request. all my fragrances are used at 10% so become non-hazardous. however the label is there just in case.
Please keep out of reach of children and pets. They may mistake them for something yummy because they smell so good!
Do you make these yourself?
Yes, Completely , I produce them all by hand in my home workshop, You can see behind the scenes photos on facebook.
How do I use a wax melt?
You'll need a tealight burner or electric warmer although tealight tends heat up more, Our wax melts are designed to easily break off chunks to be melted or the hearts you use whole, and clamshells you pop out of it's shell and snap a block off. As it melts it'll release the fragrance into the room.
*when it's finished, I suggest popping in some cottonwool balls into the wax and absorbing it and then discard. Be cautious not to burn yourself, this is at your own risk. alternative suggestions of removal are available online*.
Delivery cost?
£3.00
free delivery on orders over £30.00 if you have use a promo code SPEND30,
*also there is a free collection code if you are very local, enter at the checkout. contact us.
Who's the Girl Boss of Dainty wax melts ?
Natasha , she's been an Wax melt fan for years! Once She discovered how much stronger they were than candles. she was hooked.